We have made complaints via your “formal” channels.

Repeatedly.

You, Companies House, do NOT respond to complaints. Last night, after 10 minutes “on hold” and a very polite conversation with good humour, humanity and politeness from your staff and our principal, at precisely 5 O’Clock the telephone line hung up. I struggle with email following a second stroke.

Worse, your current Registrar just broke a Companies House agreement your organisation made via a promise to the Duty Sheriff (Scottish term for a judge), at Forfar Sheriff Court.

Though with such a grave matter, it is no wonder the complaints process keeps “losing” online forms that my fellow director and family help submit between your Edinburgh and Cardiff offices.

Do you seriously think your WRONGFUL prosecution of job-creating directors, due to your mail problem between the sub-office in Edinburgh and all that redirected mail going to Cardiff?

Though THE big problem to focus upon is your dysfunctional, job-destroying “Verify-ID” IT system. The complaints will not just disappear if you ignore them? The facts and the truth will out… here on social media as all other routes have been shut down. Focussing on the core problem…

Enough of this Companies House Verify-ID nightmare.

Enough of your harming directors with disabilities who create jobs rather than take money on the dole.

Do you think you can illegally threaten 983,000 company directors with £10,000 fines and 2 years in jail and have your colleagues ULTRA VIRES conduct result in NO legal consequence? Try asking company director Philip Davison-Sebry when you unlawfully destroyed his company (founded in 1875) and your Companies House FUBARism cost 250 INNOCENT PEOPLE their jobs!

Neither I, nor my volunteer colleagues need to create jobs. But we find comfort in an “unemployable crippled cop” being able ro so do.

The body of work? 232 new jobs in 39 years. Not easy, but very comforting. A life NOT wasted.

Yet your stonewalling and dodgy IT system IS costing real people their jobs. Now.

Do you not see the wider picture? Is your external boss, Jonathan Neil Reynolds MP, President of the Board of Trade NOT wanting disabled people to STOP claiming benefits AND start creating jobs at NO cost to the taxpayer?

After all, some people need to work to pay the taxes and VAT and PAYE and building insurance tax and stamp duty tax and petrol tax so that Ben from your incompetent IT department can buy more fancy coffee from the subsidised Company House canteen.

The long suffering taxpayers needs to make sure Ben is paid to talk about football in this bizarre video you uploaded. Why is Ben faffing about… instead of making your computer system fit-for-purpose?

As for your “formal complaints procedure” which is NOT working, how do you like these apples…

Whilst you are trying to obstruct complaints made through social media, the law says you MUST accept this request via this social media posting in terms of the Freedom of Information (Scotland Act) 2002.

For full disclosure, I allege that you (i) Companies House, and (ii) Andrey King, Registrar at Companies House, have, through your defective “Verify-ID” system and (ii) failure to honour your legal commitment to the Duty Sheriff at Forfar Sheriff Court, caused me, a disabled person (spinal surgery and PTSD from police service in the 1980s and a stroke in 2019) to be FORCED to resign as a director from “The High Street Rescue Initiative Ltd” and “Sannox Hotel Ltd” (hotel renovation and re-opening) and resign from directorship of “Unique Property Business Angel Group Ltd.”

The reason is that your dysfunctional “Verify-ID system causes my blood pressure to rise to lethal hypertensive levels each time your system fails (yesterday a PSC that should take 10 minutes, took 4 hours and your IT system rejected it).

My Consultant Neurosurgeon advises that any further “hypertensive crisis” and another stroke is inevitable. She said there is no guarantee of recovery, nor an assurance of survival after a Companies House induced stroke.

So in order to enable your defective computer system to ALLOW the CS01 for each company to be accepted, the “workaround” your courteous and exasperated staff suggested was for me to “resign until the IT system is debugged.”

The loss so far is 12 jobs with another 14 or so at risk. All due to your diabolically irregular and unfit-for-purpose “Verify-ID” system.

Consequently, as the FOISA law REQUIRES you to accept social media Freedom of information requests.

As I need to find precedent on the cost of your organisation, Companies House causing mass job losses with other firms, please reply to the following FOISA request? You have 20 days from today to reply. As per the law, my contact details are at the end of this post. Thank you.

FOISA REQUEST: In order to assess the cost of YOUR Companies House previous job-destroying incompetence, please advise…

1]. Whether Companies house paid more or less than £8,800,000 for the 250 jobs it caused to be lost in this terrible case: https://www.bbc.co.uk/news/uk-wales-south-east-wales-39197313

2]. Did the taxpayer pay the cost of this infamous Taylor & Sons payout, or was the senior management SURCHARGED?

3]. Were any Companies House senior management disciplined?

4]. Were any Companies House staff placed on a retraining course to prevent the Companies House job-destruction from happening again?

5]. Are you aware of how many, in percentage terms, of the 983,000 ultra vires threats of £10,000 figes and 2 years imprisonment letters your colleagues authored, were sent to INNOCENT directors/secretaries/PSCs. All of whom are victims of your diabolical, malfunctioning “Verify-ID system?

6]. How much has Companies House spent on “Verify-ID” ?

7]. Has Companies House considered PAUSING the lethal “Verify-ID” nightmare and placing a PROVEN and competent system in it’s place until “Verify-ID” is FIT-FOR-PURPOSE?

8]. For example, the very competent Equifax ID and AMLR system here: https://www.experian.co.uk/business/regulation-and-fraud/regulatory-compliance/aml

I can understand why you want to hide complaints, but your organisations conduct in ignoring these and/or filing to provide a SAFE remedy means your time for keeping this “Verify-ID” mess is over.

Your organisation REFUSES to make “Verify-ID” fit for purpose.

Our Advocate (Scottish term for a barrister) advises Companies House IT mess is the equivalent of the Post Office Horizon-IT scandal in an alarming number of ways.

Yet your organisation and Registrar continue stonewalling and ignoring the problem.

The ONLY response we are getting is when a social media comment is made.

The FACT that your organisation sent out 983,000 malicious threats in the last 6 months is a warning that something is terribly wrong with the new Registrar’s stewardship.

As for a “complaint via social media.” The purpose of this message is to ensure the PUBLIC get to know what your organisation don’t want them to know… the FAILING “Verify-ID“ disaster IS costing jobs.

We have spent 39 years creating jobs and do not see why a major problem with your organisations IT bouraxh should end up kicking disabled directors out of thier directorships when your organisation’s solicitor promised the Sheriff (Scottish judge) at Forfar Sheriff Court yiu would employ a “Disabled company director liaison officer” to provide the statutory help for the disabled director to continue creating jobs.

I look forward to receiving your reply to this Freedom of Information (Scotland) Act 2002 request.

As per statute , my name is Russ McLean and my address details are here: https://uniquepropertybulletin.co.uk/contact-us/